Terms and Conditions

CHILDREN

Child age is 3 to 13 years inclusive. For safety reasons children under 3 years of age are permitted only at the discretion of the Captain and if permitted the full child rate applies. Open ocean whale watching tours are not recommended for young children. Children and teenagers under the age of 16 must be accompanied by a parent or guardian.

SENIORS

Seniors must present an Australian or New Zealand Government issued Senior Card at check-in to receive the Senior ticket rate.

WHEELCHAIRS

Passengers in wheelchairs must notify Sea World Whale Watch at least 24 hours before tour departure so our crew can prepare the vessel and assist with boarding procedures. We cannot accept wheelchair bookings within the 24 hour notice period.

HEALTH PROBLEMS

If you have mobility or health problems you must inform us when booking. Passengers must follow the directions of our staff before, during and after the tour. If you are accompanied by children you are responsible for their safety at all times.

LIABILITY

Sea World Whale Watch and its employees are not liable or responsible for any accidental injury to passengers or any loss or damage to personal possessions. Children (0-13 years) and teenagers under the age of 16 must be accompanied by a parent or guardian. Tours are subject to sea conditions and minimum passenger numbers and may change without notice. Tour times, prices, terms and conditions are subject to change without notice.

CANCELLATION

Cancellations made within 24 hours of a booked tour will not be refunded. Separate cancellation conditions apply to group bookings and Combo Tickets.

REFUNDS

A full refund will be offered if Sea World Whale Watch cancels a tour. A full refund will be offered if your whale watch tour fails to sight a whale from JUNE to OCTOBER only. If your tour fails to sight a whale during the months of MAY and NOVEMBER you will not be provided with a refund of any kind or a free return tour. No other refunds provided. Refunds provided at the Sea World Cruise Terminal are for tickets purchased at this location only. All other refunds must be provided by the original seller of the ticket. Re-booking is subject to availability. Separate refund conditions apply to Combo Ticket holders (see below).

COMBO TICKETS

No refund provided once any component part of the Combo Ticket (Sea World Whale Watch tour, Sea World theme park entry, Sea World Helicopter tour) is used.  Passengers who purchase a Combo Ticket and choose to enter Sea World before their booked Sea World Whale Watch tour will not be refunded if the whale tour is cancelled or if a whale is not seen during the tour.

Combo 1 (Whales + Sea World):  Sea World theme park component of ticket is for single entry for one person and valid only for redemption on the day of your booked Sea World Whale Watch tour or the two days following. Sea World theme park admission ticket issued only at the Sea World Cruise Terminal. Sea World Whale Watch component of ticket is valid for a single whale watching tour for one person only. If you choose to enter Sea World theme park before your booked Sea World Whale Watch tour you will not be refunded if the tour is cancelled for any reason or if a whale is not seen during the tour.

Combo 2 (Whales + Heli-Tour): Sea World Helicopter tour component of ticket cannot be redeemed until after your booked Sea World Whale Watch tour and only at the Sea World Cruise Terminal. Sea World Helicopter component of ticket is valid for a single 5 minute scenic flight for one person only and must be redeemed on the day of your booked Sea World Whale Watch tour or the two days following. Sea World Whale Watch component of ticket is valid for a single whale watching tour for one person only. Direct bookings only — no third party ticket resellers.

Combo 3 (Whales + Sea World + Heli-Tour): Sea World Helicopter tour and Sea World theme park component of ticket cannot be redeemed before your booked Sea World Whale Watch tour. Sea World theme park component of ticket is valid for single entry for one person only. Sea World Helicopter component of ticket is valid for a single 5 minute scenic flight for one person only. Sea World Whale Watch component of ticket is valid for a single whale watching tour for one person only. Direct bookings only — no third party ticket resellers.

100% WHALE SIGHTING GUARANTEE

A full refund will be offered if your whale watch tour fails to sight a whale from JUNE to OCTOBER only. If your tour fails to sight a whale during the months of MAY and NOVEMBER you will not be provided with a refund of any kind or a free return tour. Refunds due to a tour failing to sight a whale are provided by Sea World Whale Watch at the Sea World Cruise Terminal for tickets purchased at this location only. All other refunds must be provided by the original seller of the ticket. Separate refund conditions apply to passengers who have purchased a Combo Ticket*.

PHOTOGRAPHY

Sea World Whale Watch reserves the right to take photographs and video footage during the tour that may include passengers and to use these photographs and video images for the purpose of advertising and promoting our tours in all media in perpetuity and without payment to the passenger/s.

TICKETING TRANSACTIONS

All our prices are in Australian Dollars (AUD) and include GST (Goods and Services Tax). All credit card transactions are processed in Australian Dollars (AUD).

PRIVACY POLICY FOR ONLINE BOOKINGS

Sea World Whale Watch is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your booking. Sea World Whale Watch uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Sea World Whale Watch only last while you are browsing our website. We do not store persistent cookies on your computer. Whenever you use our website or any other website the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP address” and is sent automatically each time you access any internet site. From a computer’s IP address it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself in which case we also record your IP address for security purposes. An example of this would be when proceeding to checkout to finalise a booking you may wish to make. After completing the form provided your IP address will be stored along with a transaction number that allows us to track your order.

SECURITY POLICY FOR ONLINE BOOKINGS

When purchasing a ticket from Sea World Whale Watch your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy please contact our customer support at

GIFT VOUCHERS

Sea World Whale Watch Gift Vouchers can only be redeemed for the cruise originally purchased. Gift Vouchers can only be redeemed at the Sea World Cruise Terminal check-in counter inside the Sea World Cruise Terminal building situated in the carpark outside Sea World. When presenting a child or senior Gift Voucher at check-in you must provide proof of age. An Australian or New Zealand Government Seniors Card with some form of photographic identification is required for seniors. No replacements will be issued for lost Gift Vouchers. Gift Vouchers cannot be transferred, exchanged or refunded and are not valid with any other offer. Bookings are essential. If you choose to purchase a Gift Voucher for a Sea World Whale Watch plus Sea World entry ticket (Combo Ticket) special terms and conditions apply – see Combo Ticket terms and conditions above.

GROUP BOOKINGS

A deposit of 50% of the value of the group booking must be made at the time of booking. The remaining 50% must be paid 14 days prior to the tour departure date or the booking will be cancelled and no refund provided. Group tours that cancel within 7 days of the tour departure will not be refunded at all. A full refund will be provided if Sea World Whale Watch cancel a tour for any reason. A full refund will be provided if the tour fails to sight a whale from June to October.

Booking a tour means you accept our terms and conditions.